When you shop with MISASO, it is our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns Policy is safe, easy and transparent.
In which cases can I return the product?
You can return a product in the following scenarios:
- You did not like it in person or it doesn’t suit you
- A product is damaged. MISASO has a highly stringent Quality Control Department; however, at times, a few hitches might go unnoticed.
- Wrong item delivered.
- ALL our products have a 1 week warranty period, if your product has any quality issue such as colour bleeding, zip snag, then we are happy to repair or replace your product.
However if the product gets damaged due to use over time or an accessory gets lost, MISASO cannot be held responsible to repair or replace the product
When can I return the product?
Please get in touch with us within 3 days from the date of receiving your shipment.
What is the returns procedure?
Step 1 Whatsapp us on Customer Service no +91 9810123647 at any time. You can also email us on hello@misaso.com. Please mention your name, order number & the reason for return.
Step 2 Once your returns request is accepted, we will arrange the pick-up from your delivery address.
Step 3 After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, we can offer any of the following:
- replace the product
- exchange for another product
- refund the amount, or
- offer a credit note
Step 4 If you’d like a full refund, we will need your details for a bank transfer. The amount will be instantly credited to your account once your refund request is accepted.
Your returns issue will be closed within 10 days of our receiving the return package from you.
What is the Return Policy for the discounted products?
MISASO does not offer replacements on discounted or season-end sale products.
Terms & Conditions for Return:
- The final decision on whether a returned item will be approved or rejected lies completely with MISASO Quality Assurance Team.
- The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
- The product you’re returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won’t be processed and the items will be sent back to you (at your request).
- PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED, OPENED OR SOILED CONDITION.
- If we are unable to send you a replacement of the item that you have returned, we will offer you a credit note or refund for the same. Validity for the credit note is three months from the date of issue. Store credit given to the customer is not transferable to other user/s or multiple orders.